FAQs
Here to help with questions you have on your order, products, and more.
General Questions
Collaborations, licensing, and commissions
Yes! Let's partner. If there's a piece of mine you're interested in reach out to:hello@designwithali.com.
Press and articles
Please reach out tohello@designwithali.com.
Do you offer gift cards?
Yes! Check out our digital gift cards here.
Give the gift they want. A digital gift card from Design with Ali. Let them choose their favorite fine art. Gift cards are delivered by email and contain instructions to redeem them at checkout.
Purchasing this digital gift card creates a unique code. The gift card recipient can enter this code at checkout to subtract the gift card value from their order total.
This gift card never expires.
*Gift cards can only be used on fine art products sold from DesignwithAli.com.
Does you use archival materials in prints?
Yes! All art prints are printed on archival art papers. All prints are made using the very best high definition equipment and finest materials.
Orders, Returns, & Exchanges
How will my artwork ship? What is your shipping policy?
See our Shipping Policy for more information.
What is your return policy?
There may be slight color variations with photographed artwork and colors can vary on screen. If you have questions or would like to see more detail about a piece, please reach out to hello@designwithali.com.
All sales are final, with the exception of a few situations.
For prints: We work with a third-party printer. If a print is damaged, our third-party printer will send a replacement print free of charge and cover the delivery costs of a replacement once verified that the shipped print was damaged. Alternatively, if a refund is requested for a defective print, the third party printer will refund the amount once they have received the print in return and after it has been inspected at their studio. They'll send an email confirmation to Design with Ali to confirm
For original paintings/artwork: If art is damaged through the mail, please send a photo to hello@designwithali.com within the first three days of receiving the piece.
Workshops & Events: If you signed up for a workshop and were unable to attend, we do not offer refunds. Please reach out to hello@designwithali.com for any questions.
What should I do if my package is lost?
If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:
1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or FedEx facility.
3. Contact hello@designwithali.com and include your order number. Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package. Please note, Design with Ali is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
When can I expect my order to arrive?
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 1-2 business days for processing.
If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.
Prints and decor ship directly from our third party partner. Please allow an additional 7–14 days for your order to be processed and shipped.
Original Art will ship in 2-3 weeks.
Any orders placed on Saturday or Sunday will not ship until the following Monday.
See our Shipping Policy for more information.
Still have questions? Reach out.
Art with Purpose ❤
Every piece of art purchased from Design with Ali gives back to the community. Each month, 5% of all net profits are donated to charities supporting art education for children and women.
Chelsea's Charityis devoted to providing art supplies and art lessons to children. They support children's social-emotional and mental health development through art. To date,Chelsea's Charityhas distributed thousands of art kits to children across the country.Learn more hereand see the latest updates on theirInstagram @chelseascharity
Creative Workshops
Design your everyday by learning how to make your own one-of-a-kind pieces with me. Celebrate creative expression through my community-centric workshops and events for all. From abstract painting to floral design, I’ll teach you all of the best techniques.